“Mteja” is a Kiswahili word which refers to “customer” while “360” means all round. In a nut shell, Mteja360 means taking care of your customers’ needs all round. It is a cloud-based premier customer experience management software solution that empowers brands and organizations to deliver productive, proactive and personalized customer service round the clock from touch down through a powerful combination of knowledge management, self-service and multi-channel engagement. This software solution is quick to deploy, scalable, flexible, and mobile-responsive. Mteja 360 facilitates in documenting feedback and resolving the issue right from the core thus reducing the chances of the issue recurring.